Level:  Sr

Location:  Wilmington Delaware


  • The Quality Assurance Test Lead provides QA governance, oversight, and direction for up to 10 - 20 projects and programs at one time, including their deliverables and risks
  • Ensure adherence to testing governance standards and processes
  • Build efficiency in testing and continuous improvement of test methods, techniques and process
  • Demonstrate Project guiding principles
  • Manage global teams
  • Key Accountabilities and approximate time split (%)
  • (Ideally 4-10 points, or headings with sub-points. Quantify where possible e.g., cost/income budget, no of subordinates, likely number of years/months to complete longest task. Could note key external/internal lateral relationships)


  • Assist Team Lead with providing testing estimates and resource planning during Sizing
  • Scope review at Kick-off
  • Review feature requirements and offer feedback; be collaborative, innovative and strive for solutions oriented approaches
  • Act as central point of contact between project testers and the PM, QA Analysts, Team Lead, Developers and the Business, escalating when necessary
  • Assess non-QA testing being performed against application
  • Ownership of application and handshakes to other systems
  • Ownership and maintenance/augmentation of Regression Suite for application
  • Coordinate test assignment among Testers
  • Adhere to the QA and Test Methodology for Project
  • Establish a Test Plan on the project to support Quality Assurance testing
  • Identify test scenarios, positive/negative, new/existing functionality, browser
  • Identify test cases from Library for use on the project
  • Identify account conditioning needs
  • Set testing direction for Testers
  • Review Test Cases written by Quality Assurance Testers and provide feedback
  • Review Test Execution Results
  • Ensure accurate feature/task/defect ticket status is adhered to in Quality Center during Testing
  • Produce Daily Execution Test Statistics
  • Identify Feature exposure Risks to the Project Team during testing
  • Facilitate Defect meetings - internal
  • Work with the Business to determine prioritization of defect severity
  • Validate all components are up and running for functional testing
  • Collaborate with the development team on Integration test planning and execution
  • Coordinate testing of ad hoc builds for Emergency Change Management requests
  • Update and contribute reusable test cases to the QC test case library
  • Support QA Regression team by reviewing features for Regression Suite updates and handing over Regression scripts
  • Support QA Automation team by reviewing features that can be automated


  • Build efficiency in testing and continuous improvement of test methods, techniques and process
  • Continuous Improvement in Productivity to the standards from time to time
  • Upholding the Values of the Group and Company at all times
  • Feedback to the test governance team to promote continuous improvement
  • Ensure teams comply with organization processes - financial, vendor, HR, operations and resource management
  • Compliance with all applicable Rules/ Regulations and Company and Group Policies
  • Perform other work related duties as assigned
  • Subject Matter Expert in the applications/processes supported by their vertical
  • Document account conditioning and testing processes
  • Provide Tester assessments when needed
  • Train/educate new testers on systems and processes necessary for their job
  • Assist with interviewing and on-boarding testers as needed
  • Present Knowledge Transfer sessions to Quality Assurance
  • Present sessions on Quality Assurance topics to Quality Forum
  • Manage test bed of conditioned accounts and related processes
  • Support Production Incident Feedback Loop
  • Line Manager for FTE and Contract testers


  • Stay current on new Test Tools and Methodologies
  • Ensure Best Practices are adhered to throughout the project lifecycle
  • Professional skill sets essential to performing role, e.g., skills, competencies, expertise, knowledge, experience


  • Proven track record developing, implementing and monitoring policies, procedures and standards related to Quality Management
  • Bachelors degree, Computer Science preferred
  • 10+ years experience with software Quality Assurance with at least 5-7 years as a QA Test Lead preferred
  • Extensive exposure in executing projects, product implementation and application development in banking and security domains.
  • Excellent Team Leading / Resource Management skills 
  • Expertise in Test estimations and Budgeting
  • Excellent written and verbal communication skills are a must
  • Strong interpersonal skills to resolve conflict, conduct interviews and make presentations effectively
  • Experience using Quality Center for reporting and metrics
  • Persistence, resourcefulness, drive and ability to work proactively
  • Must be able to manage multiple priorities and tasks in a dynamic work environment
  • Ability to work collaboratively within a team environment to meet aggressive goals and high quality standards
  • Highly organized and detail-oriented
  • Exceptional analytical and problem-solving skills
  • Ability to work with minimal supervision
  • Solid project management skills, including ability to coordinate, negotiate, schedule and communicate with all levels of staff
  • Hands-on experience reviewing test documentation including strategies, plans, cases, scripts and results


  • 12+ years of experience in Information Technology
  • QA certification (QAI, ASQ)
  • PM certification (PMI)
  • QA experience in an agile development environment (e.g., XP, FDD, SCRUM, etc.)
  • End to End Banking / credit card processes experience
  • Knowledge of TSYS platforms
  • Experience with automated test scripting or software development