• Assess, design and develop monitoring solutions appropriate for various system components and applications needed to measure and analyze key performance metrics
  • Setup and maintain the tracking of comprehensive performance data to allow for periodic analysis and reporting of how the systems are performing against internal targets and business partner SLAs
  • Design, develop and implement comprehensive stress tests of the systems running on various hardware and software platforms using load simulation tools such as Performance Center, IOMeter, etc. 
  • Conduct system capacity analysis using data from monitoring systems, stress testing results, and estimates of future business needs; work with others in Technology to identify key capacity drivers for various systems including servers, networks, data bases, telephony systems, and infrastructure applications like web and application servers 
  • Participate in design reviews to assess system response time and scalability impacts associated with the introduction of service providers, new or modified business applications and infrastructure changes
  • Recommend and apply process and architectural improvements to continually improve performance and stability of the systems 


  • Relevant performance engineering and capacity planning background
  • Detailed understanding of software and architectural performance factors
  • Experience developing performance test strategies and plans, executing load tests using performance analysis/test tools (e.g., AppDynamics, Wily Introscope, Performance Center, IOMeter, etc.), and reporting of results required
  • Experience with large-scale, multi-tier web systems with real-time customer interaction
  • Ability to work with minimal supervision in a fast paced, dynamic environment
  • Excellent oral and written communications skills, with a highly inquisitive nature
  • Strong interpersonal skills
  • Ability to display strong sense of urgency
  • Ability to negotiate and lead large-scale endeavors
  • Recognized as a leader with demonstrated ability to positively influence performance results