Level:  Sr

Location:  Wilmington Delaware

1-2 Previous Coaching Engagements

  • Experience which demonstrates their hands-on experience as an Agilist (Scrum Master or Product Owner preferred)
  • Strong communication skills to support both individual/team coaching engagements and formal training
  • Understanding of key framework concepts/practices to support the ability to communicate “why” from multiple points of view
  • Previous engagements with both Development Teams and Business Leadership
  • Ability to balance “framework best practices” with “doing what’s right” for the business/customer
  • 2+ Years Coaching experience
  • 2+ Years Agilist experience


Advise Management and Teams on Agile Framework, Agile Methods (e.g., Scrum, Kanban, etc.), and related Best Practices. Support one Functional Area of the Project (e.g. Mobile, Customer Website, Call Center, Business API), which would have up to 6-8 Agile Teams.

Key Accountabilities (95%)

PRIMARY OBJECTIVE:  Increase Agile Maturity of Teams and Management

  • Transform and/or Mature Functional Area in Agile Framework and Agile Models
  • Attend Ceremonies and Coach
  • Contribute to Coaching Community of Practice
  • Contribute to Agile Journey and Agile Practice Office
  • Assist in Project/Program requirements on Agile Teams (e.g., Control Reviews, Audits)
  • Provide examples of Best Practices for use by Teams and Management
  • Assist in hiring


  • Agile Expert
  • Working knowledge of Agile Framework (Manifesto, 12 Principles of Agile, etc.)
  • Working knowledge of Agile Methods (at least, Scrum, Kanban, etc.)
  • Successful run of Agile Projects in the past
  • Ability to communicate to Teams and Management
  • Working knowledge of non-Agile Methods and how to integrate them with Agile Framework
  • Working Knowledge of SAFe or SAFe-like Framework for Large Organizations

Control Objective (5%)

Understand the appropriate Policies & Standards applicable to their role through reading the Code of Conduct and other training allocated to them. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.


  • All mandatory training completed to deadline and understood within given timescales
  • Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
  • Where applicable, all key controls to have identified owners with audit trail of regular review and maintenance together with supporting records
  • Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent re-occurrence


  • Bachelors Degree required: Masters Degree Desired
  • 2+ years of Dedicated Coaching Role
  • Certified Scrum Master – desired; PMP a plus
  • Former Organization Leader desired
  • Rally Toolset Experience a plus
  • Be a creative thinker, confident and able to express complex ideas in an articulate, concise manner
  • Experience in Credit Card Business not required, but would be a plus
  • Some experience with offshore teams would be a plus