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Quality Assurance Program
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SES was founded on a common "Commitment to Quality."
Our Quality Assurance Program is the methodology we use to ensure our clients receive the highest quality services and the highest quality consultants.
The SES Quality Assurance Program consists of key check points designed to assure quality on any project, large or small.
Whether we have total project control or a flexible staffing engagement, the SES Quality Assurance Program stands behind every SES consultant!
SE Guarantee:
All SES Systems Engineers (consultants) are backed by a written guarantee.
At any time within the first 160 hours if you are not completely satisfied with any SES consultant, for any reason, notify us and the consultant will be removed, and you will not be billed for their time.
This guarantee transfers the risk associated with the "match" to SES and ensures your complete satisfaction.
Technical and Professional Screening:
SES hires only full-time employees using a rigorous technical and professional screening process we affectionately call the "gauntlet."
Before you see a candidate from SES, they have passed technical tests, team interviews, and met with at least 50% of our management team.
This ensures we benchmark the candidate’s skills so you receive the best possible fit for your specific need, thus saving time and money in the interview process.
Non-billable Account Manager:
The SES Account Manager is at the heart of the SES Quality Assurance Program.
This single-point-of-contact is your personal customer service representative, responsible for assuring the quality and smooth delivery of SES services.
The SES Account Manager is a "supplemental manager" who can be used as much or as little as necessary, thus freeing your management team to focus on the strategic business issues at hand rather than the logistics of staffing.
Weekly Written Status Reports:
One of the many ways the SES Account Manager monitors the status of your project is by receiving and reviewing weekly written status reports from each consultant on your team.
These reports outline project status and progress as well as obstacles and solutions.
Weekly written status reports assure we keep our thumb on the pulse of the project and correct problems early in the life cycle before they become too costly.
Regular Project Status Meetings:
Another way the SES Account Manager monitors project status is by personally meeting with key members of your team to review: project status, progress, obstacles, changes in scope, and personnel issues.
These face-to-face meetings not only establish a tracking mechanism for future reviews but also force preventive management to ensure projects finish on time.
24-Hour Pager Network:
Since part of our business is not interrupting your business, all SES Account Managers are only a page away 24 hours a day, 7 days a week.
The 24-hour pager network assures you uninterrupted service and allows you to reach us at your convenience, all the time!
Emergency Response Teams:
When Murphy’s law applies, as it most certainly will, never fear.
The SES Emergency Response Team will be there.
This cross sectional team of seasoned information technology experts is the team behind our team.
The Emergency Response Team was designed to implement quick fixes and solutions to obstacles which have grid-locked your team and prevent future progress - all at no additional charge.
Peak Performance Program:
To reinforce performance and reward excellence, each SES consultant is eligible to earn additional compensation through a bonus and incentive program based 100% on client feedback called the Peak Performance Program.
This program can be customized to meet your specific objectives right down to the deliverable.
The Peak Performance Program creates a win/win situation by providing our clients with a vehicle to recognize SES staff for a job well done, without the expense.
Employee Support Center:
(ESC) To better serve our clients and ensure timely communication with our personnel while on assignment, SES utilizes an Internet-based Employee Support Center that facilitates communication, collaboration, knowledge sharing, and the development of "best practices".
The ESC enables SES to better serve and develop our employees, which leads to better service for our clients.
This promotes a sense of community among our employees that improves on the job productivity, and reduces turnover at the client site.
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