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Random Success Stories
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SES Guarantees On-Time Arrival for International Airline’s Systems Migration!
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This international air transportation and cargo carrier, a long time business partner of SES, contracted with a business solutions provider to out-source their computer systems and support operations.
That business solutions provider is the information technology division of a larger organization, which is one of the worlds leading providers of business solutions to the travel and transportation industry.
The heart of its technical infrastructure is in its data center located in a mid-western metropolitan city.
Under the contractual arrangement, legacy systems needed to be migrated from our Client’s data center located on the Eastern shore to the business solutions provider’s data center, mid-USA.
The initial project was massive, involving migration or conversion of more than 250 application systems.
As part of the outsourcing agreement many of our Client’s employees that SES had been providing quality support to for years became joined to the new business solutions provider.
- SES has had a business partnership with this airline, locally, for many years.
As a result of our reputation for quality support to them, the business solutions provider turned to SES for help with the migration of several of these systems.
Although the business solution provider’s decision makers were initially thinking of SES as just a source for staff supplementation across many projects, they were attracted to SES' ability to rapidly staff-up a full project team that permitted them to off-load day-to-day technical management of their projects, freeing-up their key resources to work other migration project requirements.
- SES was appointed to manage the migration of eight systems supporting the finance area.
These systems were primarily MVS mainframe applications using CICS and programming languages such as COBOL, CLIST and SAS, and a variety of DBMS’s including IMS and DB2.
SES had total staffing control, and at its peak, had 23 SE’s assigned to these projects, fulfilling every role from junior programmer to project manager.
The SES Project Team worked collaboratively with the business solutions provider on these projects to meet very aggressive migration/conversion schedules, unselfishly putting-in long hours to meet business driven milestones.
And, although high-level project plans and our Client and the business solutions provider developed project plan templates for the migration effort jointly, SES project managers reviewed and refined these plans, developing the detail and specific procedures that enabled the migrations.
SES, in many areas, set the standard for future successful migration efforts.
In addition to the project teams, SES also supported the finance project office and was responsible for providing planning guidance to the application teams, ensuring project plans met the requirements of our Client’s Program Management Office (PMO), and tracking and reporting project progress.
When this Client shut down their old computer systems - it was the largest computer technology transition ever accomplished in the history of aviation, and one of the largest by any institution.
SES is proud to say it was a major contributor to the success of this massive effort.
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SES Fills the Vacancies for Multinational Hotel Conglomerate!
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SES has provided consulting services to this international hotel consortium in the form of supplemental staffing.
SES engineers provided application development support to the PC Application Development Division of this Client.
Projects within this division included supporting the development of a new Lodging and Leasing Accounting System.
For this project SES used object oriented programming techniques when developing the front-end in Visual Basic to facilitate software reuse.
SES also developed enhancements and modifications to a Milestone Tracking Application using Powerbuilder and Informix.
This included developing new screens, reports and modifications to their backend database.
Other divisions of this particular Client, where SES engineers provided support include their revenue management group, which focuses on how to obtain the best revenue for a service perspective; their consumer marketing group, which is responsible for their awards program; their corporate operations (HR and Finance), and the architecture and construction subsidiary, which develops and maintains applications to track milestones for hotel construction.
SES has also provided engineers to assist this Client with their CRM system that tracks their top customers and their preferences.
The technical environment for the mainframe-based applications was COBOL, DB2, and IMS.
The client server technical environment was ORACLE, Informix, C, and UNIX.
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SES Web Enables International Manufacturer of Building Materials Just-in-Time…
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SES has developed several Web-based applications (using standard web browsers as the user interface) for this building materials manufacturer.
Some of the projects SES completed for this Client include:
- Production tracking and reporting system -
This system was produced using Windows NT, IIS, Active Server Pages (ASP), with a Microsoft SQL Server database.
It tracks the production and raw materials usage at 17 manufacturing plants.
Information is entered into the system from each plant and produces timely management production reports.
In addition, this system allows corporate users to perform adhoc searches against the recorded data.
- Tapered roof quoting system -
This system was produced using Windows NT, IIS, ASP, with a Microsoft SQL Server database.
It produces quotes for completing roofing projects as well as various other management reports.
The system also has the ability to FAX quotes directly to the customer.
The system utilizes a provisional search engine that allows users to search for similar roofing projects or to locate specific roofing quotes that were produced in the past.
- Customer complaint tracking system -
This system was produced using Windows NT, IIS, Cold Fusion, with an Oracle database.
The system is used to enter customer complaints, then route them to the appropriate individual for review or action, and to report on the status of the complaints.
The system also produces various management reports.
The system utilizes an informal search engine to allow users to search for groups of complaints or specific complaints.
Each application presented different users with different menus based upon assigned access levels.
Users also can create sophisticated, multi-criteria searches to narrow down the list of results when accessing large amounts of data.
The users can then download result sets to MS Excel for advanced statistical analysis and graphing if they desire.
These web applications incorporated sophisticated data validation at the client, server and database tiers.
Some applications have fax capability and another has the ability to tap an e-mail account and upload formatted e-mails into a database.
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